10 Q&A to the Q&A guy
Want to know how to pronounce my name?
Ever wondered where “dydimustk” came from?
Want to know what I do at Seesmic?
Like the ‘thumbs up’?
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Ask Seesmic
Some of my favorite words are transparency, honesty, sincerity, genuineness, and authenticity. I love being the community manager for Seesmic, because I get to live these words everyday in my job.
One of our users, sean808080, recently took notice of the way we like to interact with our community in his post entitled, “Seesmic - Raising the Bar “:
What is most interesting for Seesmic’s “users” is not so much the technical hurdles in doing video seamlessly but rather how Seesmic has chosen to interact with it’s customers. […] when was the last time you ever saw a company’s executives interacting with users face to face and asking for questions? A better question to ask: why aren’t more key players at a company made available to users to interact this way? Why have we endured the ‘wizard of oz’ schtick from companies that do not have the capital or chops to play it?
We’re starting a new conversation thread with this very type of conversation in mind:
What other companies have you had great conversations with?
My new nickname: 15052008292
When Loic Le Meur titles a photo of you as 15052008292, it just might be your new name.
The carpeted floor of 88 howard has been my home for the last week. (I share it with two hangers and a 1/2 rotten apple.) Apparently these places are called ‘Executive Apartments’. I’m not sure what that means, but I am sure that it has one helluva view.
I came out to SF to work at the Seesmic offices this week, and was quickly invited to move out and join the team full time. I’ll have to write up more later, once I get home from this trip.
promise
I have not forgotten you, dear reader. Rather, I think about you often–while sleeping and working. I have not neglected you due to boredom or lazyness but because of a whirlwind of activities and new ventures. I have failed to bring you along on these journeys however, and for that, I am sorry. I am declaring my renewed dedication to share this journey with you.
Customer Service and Community Support for Seesmic
What are you doing?
I am working with Seesmic–a video conversation platform with a strong sense of community–to develop and provide their customer service and community support. I won’t duplicate all the information you can find on our blog, but please let me know if you have any questions.
Why?
I *love* helping people use technology. It is exciting to see people have that ah hah moment, where they start enjoying a tool rather than fighting it. I geek out over movements like the Company Customer Pact. I dream of one day presenting at conferences like Customer Service is the New Marketing. I predicted 2008 as the year of the people. I sought out Seesmic, because they have a track record of being community driven and customer focused. My goal is to help make Seesmic renown for having the best support and customer-company relationship.
BTW
For those of you who have been waiting for this update for a while, I’m sorry it has taken so long to write this. I hope you know I wasn’t trying to hide anything from you, I just wouldn’t have time to go through the same set of questions multiple times. The last two days have been like drinking from a fire hydrant. I don’t expect the flow will slow down anytime soon, I’ll just learn to ride it.
Now that you have the broad strokes, feel free to blast me with questions in the comments!
connections
We need others.
in or out
we found that the more ‘flexible’ we made a membership, the less people were likely to use them
tara ‘miss rogue’ hunt
Stroke of peace
What are you trying to say Rick?
It looks like Rick Posted this:
in response to this:
What are you trying to say Rick?
MSA Conversation: The New Ends of the Earth
I’ve been invited by the Mustard Seed Associates to host a learning party on technology and mission, on Wednesday, April 23, in Seattle, WA.
RSVP on upcoming.yahoo.com
The Mustard Seed Associates and Thomas Knoll are partnering to host a learning party on technology and mission, on Wednesday, April 23, 7pm ~ 9pm.
Utilizing the web for mission could be so much more than simply blasting evangelistic messages out to the faceless masses. This is the social age of the web, where online communities, tools, and resources make it easier to extend relationships, expand influence, and invite participation.
During this event we will explore some of the latest technologies, dream about their best application in spiritual/social/justice communities, and learn practical implementation.
Authenticity and sharing will be central to the conversation.